Seminars

Create a more effective and satisfying work environment!

Improve employee retention!

Increase revenues and profits!

Build customer loyalty!

Transform workplace relationships!

Proactively embrace the changes that are your keys to future success!

Patrick McWard can tailor a variety of programs to your organization's exact needs to hit the mark! When you bring Patrick into your organization you will be guaranteed an upbeat and highly interactive seminar with substance and skills that can be applied immediately in the workplace and in your everyday life. You will receive a captivating program that truly holds your interest and leaves you feeling refreshed and motivated to meet the challenges of your professional and personal life. You are hiring a business professional who knows how to challenge you to be your best.

Patrick received the "Top 10 Speaker Award" out of 235 speakers for two years in a row based on audience evaluations! He was a past President for The National Speaker's Association- Illinois Chapter and has spoken to over 1200 audiences including the Fortune 500, Associations and Government agencies with great results!

Workshops & Seminars

Patrick is available to present any of the following topics as seminars (full or half day).

Leadership Is Not A Position. It Is Who You Are!

The world is changing dramatically and how we manage is critical to the success of the organization. Employees must be treated like volunteers whose commitment to the organization is contingent. People today need to be inspired, honored as unique individuals, and have the opportunity to grow and experience meaning at work.

When an organization increases the "engagement of the employee", productivity sky rockets and retention improves. The engaged employee is excited about work, wants to be there and is happy, productive and has friends. Great managers harness the happiness, passion and productivity of their employees. They develop a relationship with their employees for increased fun and victories.

This one day seminar is hands on, energetic and filled with practical real world management ideas that can be applied immediately. Participants will learn how to motivate through communication, recognition and relationship.

Benefits to the organization and manager:

• Increased employee retention
• Improved morale all through the organization
• Improved productivity and revenue generation
• Improved accountability
• Clearer and more productive communication
• A better understanding of what your best individual manager style looks like
• Increased quality of work relationships
• A clearer understanding of what is needed to be a manager in today's complex world

Participants Will Learn:

• What you need to do differently to be successful?
• What is an engaged employee and why this is so important?
• How to build "real" relationships with employees.
• How to motivate in today's changing world.
• How to use the "teacher's mind" to communicate and motivate.
• How to connect everyone on the team for better employee productivity and retention.
• To maximize diverse skills and talents for more fun and productivity.
• How to deal with conflict professionally, timely and in inspiring way.
• To create an environment in which everyone is inspired to reach higher and to achieve more.
• How to transform your team from good to great! ......And much, much more!

Everyone has more to do than time to do it! Just working hard in today's fast, competitive world won't cut it! Many people talk about working "smarter, not harder', but just don't know how. Patrick will give you the "HOW", the secret principles that dynamic organizations and individuals are using to realize extraordinary results!

After completing this workshop, you will be able to:

• Manage multiple priorities
• Gain control of your day
• Work more effectively and get results
• Manage your energy
• Live in the present moment
• Become more "stress hardy"
• Avoid the pitfalls that others fall into
• Realize success and energy

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In today's global 24/7 marketplace it is easy for employees to become overwhelmed and stressed out. Then work becomes the main source of stress, and soon we see turnover increasing dramatically. Work is the eight hundred pound gorilla, it will never be satisfied in the employee's mind and their health, family, and relationships suffer. In today's market, savvy organizations are staying ahead of this trap and opening up the awareness for their employees before it is too late and turnover increases.

Commit to your most important asset, your people. With this program you allow your employees to take a breath, and get in touch with the factors that are keeping them from living a full, rich and healthy life!

Benefits to the organization of work life balance:

• Increased employee retention
• Improved morale all through the organization
• Improved productivity and revenue generation
• Improved accountability

Benefits to the individual of work life balance:

• More value, richness and balance in your daily life
• A better understanding of what your best individual work life balance looks like
• Increased results in your life
• Great improvement in the quality of your relationships, on and off the job

Program Highlights:

• Work life balance defined
• How to get in touch with your real priorities
• Accepting personal responsibility for your life
• How to increase your energy results
• A work life balance inventory leading to personal plans for life balance
• Connecting daily actions with work life goals
• Keeping the stress of others from becoming your own
• Staying in focus despite interruptions
• A method for staying in balance every day
• The thought/emotion connection to work life balance
• How to feel good about yourself, not just what you do
• How to handle stressed out people and situations confidently and calmly

We live in a world that is changing at an unprecedented pace. We will explore how dynamic companies and individuals not only survive but thrive in today's world.

What you will learn:

• What is really going on in the area of change
• What you need to do differently to be successful?
• Your response to change and how to live from your future and imagination
• Reasons organizations impede change
• Why we resist change and embrace it!
• How to gain acceptance of your change initiative
• How to increase your risk taking behavior for new innovation
• Handling fear and worry
• How to keep moving, stay focused, and have fun as we take risks and thrive!
• How to work effectively when everything is changing

Building strong working relationships requires clear communication, offered authentically in a climate of respect. Discover the principles of speaking confidently and listening effectively. This program explores creative approaches to daily demands of communication.

What you will learn:

• How to create a wonderful first impression
• Dynamic meeting secrets
• Managing up
• How to handle questions and objections
• How to avoid the use of trigger words
• How to say “no” without turning people off
• How to deal with the more difficult or "negative" persons
• The power of body language
• The links between integrity and respect
• Presentation skills

It is certain that we cannot survive without maintaining our current customers', they are the heart and lifeblood of the organization. According to current research it is estimated that it costs 5-6 times more to get a new customer than to keep the one we already have. We want customers that come back time and time again!

What is truly effective in being a customer service leader is applying the knowledge of your business and communicating that in a way that demonstrates how much you care about the customer. We'll give you the tools and tips to do just that!

What you will learn:

• How to emulate attitudes of top customer service leaders
• Communicating effectively
• What it means to have unhappy customers
• How customers really want to be treated
• Communication techniques to show you care
• How to handle customer expectations
• How to put these tools into immediate action!

This retreat would consist of a fusion of knowledge share with group interaction around the theme of creating a dynamic team environment, and effectiveness in our communication and our efforts. The future will belong to those organizations that understand that success will not be driven by technology and financial spreadsheets, but by its people. Having a very clear vision for the management team and the organization will be imperative to our future success.

Organizations in an accelerating and evolving world will find it imperative to continuously commit to transitioning and growing. Those organizations that succeed in doing so will find their members to be more engaged and enthusiastic. Communication starts at the top level and filters down from there. We as the management team must be speaking with one voice and one vision. In a high tech world, success will be driven by an intense commitment to relationship, communication and our people.

Some suggested areas of focus for the retreat might be:

• An opening exercise to connect the group
• A review of team dysfunctions
• A look at the current state of the marketplace
• How to blend differing strengths and personalities for team success
• A personality style survey broken down into 4 styles that can immediately be used in a practical way by the team for increased clarity
• How to build trust within the management team
• How to communicate diplomatically and effectively
• Feedback exercises that will increase productivity and understanding
• A wrap up tool and commitment to action and behavior change